100% Satisfaction Guarantee and Exchange Policy
We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged, as Lucky 7 Sales cannot be responsible for the use of the merchandise. Items without personalization may incur a restocking fee. Please place your gift order at least 3 weeks prior to event date as this will help alleviate *Rush-shipping charges. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 10 business days of delivery date No Exceptions. All merchandise returns/exchanges must have an RA NUMBER.
To obtain an RA# (return authorization number), follow these simple steps:
- Please go to our Contact Page and fill out as much information as to the reason and receive your RA#.
- Place the RA# given on the outside of the box you are returning so it is clearly seen by the returns department in our offices. RA shipments must be returned within 10 business days of RA approval. PLEASE NOTE: Any package arriving without a return authorization number clearly written on the exterior of the package will be returned to sender at the cost of the sender.
- Be sure the item you are returning for inspection is packaged properly as Lucky 7 Sales is not responsible for further damages due to improper return packaging. Items returned with insufficient packaging will be refused and returned at the cost of the sender.
- You are encouraged to ship your return via a track-able source s Lucky 7 Sales is not responsible for merchandise lost in transit.
Returned Package/Order Fees
Often orders are returned for a bad address, customer refusal or other misc reasons. In these situations, fee are often assessed directly from the shipper and are therefore passed along to you. Lucky 7 Sales will handle as follows:
- Address Correction: All shippers require a VALID delivery address. Orders processed without a valid address may be returned or incur additional shipping fees.
- Orders/Packages returned by shipper: When a shipment is sent back to Lucky 7 Sales by the shipper, Lucky 7 Sales will attempt to contact you as soon as possible for direction. If we are unable to contact you for resolution within 10 business days, Lucky 7 Sales will ship the package directly to you at your cost. All packages returned by Lucky 7 Sales by the shipper will incur return handling fees. Return shipment fees typically equal the initial ship cost.